Soft Services in Facilities Management: Definition and Explanation, Difference, Benefits of Facility Services

Facility management services refer to the range of activities and services that are involved in managing and maintaining a building or facility. These services are critical in ensuring that a building or facility is safe, functional, and efficient. Facility management services encompass a wide range of activities and services that are designed to ensure the smooth functioning of a building or facility. These services can be broadly classified into two categories namely Soft Services in Facilities Management and Hard Services in Facilities Management.

Hard FM services are those services that are focused on the technical or mechanical aspects of the building or facility. These services include HVAC (heating, ventilation, and air conditioning), plumbing, electrical maintenance, and mechanical maintenance. Hard FM services are essential in ensuring that the building’s technical systems are in good working order.

Soft Services in Facilities Management

Soft Services in Facilities Management encompass a wide range of services that are essential for maintaining the comfort, safety, and well-being of building occupants. These services include janitorial and cleaning services, such as vacuuming, dusting, and mopping floors, as well as waste management and recycling programs. Landscaping services, such as lawn maintenance, pruning, and plant care, are also considered part of soft FM services.

Additionally, catering and vending services, such as food and beverage services, can also fall under the category of soft FM. Security services are also an important aspect of soft services in facilities management, including access control, surveillance, and monitoring systems. These services are crucial in ensuring the safety of building occupants and preventing unauthorized access or criminal activities.

We at Alphacom provide Facility Management Services for offices, hospitals, malls, theatres, etc. Contact Us Now and get a FREE quote.

Hard Services in Facilities Management

Hard FM services are focused on ensuring that the building’s technical systems are in good working order. This includes a wide range of technical services such as:

HVAC (Heating, Ventilation, and Air Conditioning): Hard FM services include the installation, maintenance, and repair of heating, ventilation, and air conditioning systems. This involves ensuring that the systems are running efficiently and effectively to provide a comfortable and safe working environment for the building’s occupants.

Plumbing: Hard FM services also include plumbing services such as the installation, maintenance, and repair of pipes, fixtures, and fittings. This ensures that the building’s plumbing systems are working correctly and that there are no leaks or blockages.

Electrical Maintenance: Electrical maintenance services are also a part of hard FM services. This includes the installation, maintenance, and repair of electrical systems, including wiring, lighting, and electrical panels.

Mechanical Maintenance: Hard FM services also include mechanical maintenance, which involves the installation, maintenance, and repair of mechanical systems such as elevators, escalators, and other mechanical systems.

Difference between Soft FM and Hard FM Services

Soft FM and hard FM services are two different aspects of facility management that involve different types of services. The primary difference between soft FM and hard FM services is that soft FM services are non-technical, while hard FM services are technical in nature. Soft Services in facilities management are typically focused on ensuring that a building or facility is clean, secure, and well-maintained. Examples of soft FM services include janitorial services, landscaping, catering, security, and maintenance of furniture and fixtures. These services are usually provided by contractors or third-party service providers.

Benefits of Facility Management to Offices

Facility management services provide a wide range of benefits to offices, including increased efficiency, cost savings, improved health and safety, and enhanced customer satisfaction. By outsourcing facility management services to a third-party provider, offices can focus on their core business activities and leave the management of the facility to the experts.

Increased Efficiency: FM services help to streamline operations within the office by ensuring that all the facility’s systems and processes work smoothly. By outsourcing FM services, offices can concentrate on their core business activities, thereby increasing productivity and efficiency.

Cost Savings: FM services help to reduce overall costs by optimizing resources, reducing energy consumption, and minimizing waste. By reducing expenses, offices can invest more in their core business activities and achieve better bottom-line results.

Improved Health and Safety: FM services play a critical role in ensuring the health and safety of office occupants. FM professionals ensure that the office space is clean, safe, and free of hazards, reducing the risk of workplace accidents and illnesses.

Enhanced Customer Satisfaction: A clean, safe, and well-maintained office space can significantly enhance customer satisfaction. FM services help to create a positive impression on clients, visitors, and employees, promoting the office’s image and reputation.

Our SOPs to manage Facility Services at Alphacom

Regular inspections: We conduct regular inspections of our clients’ facilities to identify any potential problems before they become major issues. Our inspections cover all aspects of facility management, including cleaning, maintenance, and security.

Preventative maintenance: We implement preventative maintenance schedules to ensure that equipment and systems are regularly maintained and serviced. This helps to prevent breakdowns and ensures that equipment and systems are functioning optimally.

Emergency response plans: We develop emergency response plans for our clients’ facilities to ensure that we are prepared to respond quickly and effectively in the event of an emergency. Our emergency response plans are regularly reviewed and updated to ensure that they are up-to-date.

Staff training: We provide comprehensive training for our staff to ensure that they have the knowledge and skills necessary to effectively manage our clients’ facilities. Our training covers all aspects of facility management, including cleaning, maintenance, and security. If you are looking for a reliable and efficient facility management service provider, look no further than Alphacom. With our SOPs for managing facility services, you can rest assured that your facility is in good hands. Contact Alphacom to learn more about our services and how we can help you manage your facility more effectively.

Also check our other services on Alphacom WorkForce.